Not Too Shabby - Customer Service

• Email Us

• Ordering Information

• Returns/Exchanges

• Shipping and Receiving

• Damages

• Privacy Policy

• Order Status

• Terms and Conditions

General Information:

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Our on-line store is open 24/7 for your shopping convenience. If you prefer to place your order direct, please call our toll free customer service line @ (866)254-3919. We are available to take your call Mon. - Fri. between the hours of 10 - 5:30 p.m. (PST) and Sat. 10 - 1:00 p.m. (PST). Please note that we are closed on Sunday.

At Not Too Shabby, we currently accept Visa, Master Card, and American Express. Personal checks are also welcome but merchandise will not ship until the check has cleared. All California residents are subject to a 7.375% sales tax. All other states are sales tax exempt.

To check on the status of your order,  please call our toll free customer service line

@ (866)254-3919.

Helpful Information:

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Measuring Furniture:

When placing an order for furniture or other large pieces, it is very important to measure to make sure that the piece will be perfect for your room. It is also very important to measure doorways, hallways, tight corners, ect., to insure that upon delivery the piece will fit.

Furniture Finishes/Fabrics:

Because color varies from monitor to monitor we offer finish/fabric samples for many of our furniture lines. This can be quite helpful when trying to match already existing pieces as well as eliminating any uncertainties. Finish/Fabric samples are available at a minimal charge which is refunded upon their return within 20 days from when you received them. Please call our toll free customer service line @ (866)254-3919 when requesting samples.

Furniture Lead Times:

Please see individual product pages for specific production or lead times. Please note that shipping and/or delivery times are additional. (See Shipping)

Terms and Conditions:

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Returns/Exchanges:

If there is a problem with your merchandise and you would like to return or exchange it, please notify us within 10 business days of receiving your order. Please read the entire return policy as this does not apply to all merchandise.

Please note that you must have prior authorization in order for us to accept a return. Upon approval you will be given an RA# (return authorization). All returns must be fully insured and in their original packaging with the RA# clearly marked on the outside.

Any returns that are received without prior authorization will either be refused and returned back to you at your expense or you will be charged a 25% restocking fee and issued an in store credit for the remaining balance of the purchase price. Some of our merchandise must be returned directly to our venders. You will be instructed at the time of authorization as to where the merchandise must be returned. No refunds will be issued for unauthorized returns.

Many of our items have free shipping. If you return an item that has free shipping the refund that you receive will be less the shipping cost that we incurred. If you exchange an item with free shipping for another item with free shipping, you will be charged shipping on the exchanged item. If you return an item that does not have free shipping your refund will be for the purchase price only. Shipping costs are non refundable.

Non-returnable Items:

All clearance merchandise, cut yardage, custom orders in which you choose your own fabric and/or finish, one of a kind pieces, made to order and special order items including ALL FURNITURE AND BEDDING, are non-returnable and non-refundable.

Restocking Fees:

We are required to charge a 25% restocking fee on All Rug returns. Unauthorized returns that are received at our facility will also be subject to a 25% restocking fee. Please be sure to call and get authorization on all returns.

Cancellations:

Upon placing your order you have 3 days in which you may cancel your order for a full refund. After that time you will be subject to a 50% cancellation fee. By completing and placing your order you have agreed to all terms.

Custom and Special Order Cancellations:

Upon placing your custom and/or special order with Not Too Shabby, you have 3 days to make changes or to cancel your order for a full refund. After 3 days your custom order is considered “in production” and is unable to be changed or canceled.  Custom and/or Special orders include ALL FURNITURE and BEDDING. If you are not sure if your item is a custom or special order item, please contact customer service.

Privacy Policy:

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At Not Too Shabby, we understand your concerns about the security of your credit card number. We have established policies and procedures to protect you by providing secure on-line ordering. When you place an order with Not Too Shabby, we ask for your name, your billing address, the shipping address, and your credit card number and expiration date. We consider your information personal and private. The information is kept on a secure server to protect it from outside parties.  We use the information only for processing your order. Never is your information shared.

Shipping:

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Not Too Shabby ships all smaller merchandise by either USPS Priority or UPS Ground for a

3 - 7 day delivery. For your convenience we offer 2 Day Air and Next Day for an additional cost on all in-stock merchandise. Please contact customer service for details.

Please note that although selecting Next Day or 2 Day Air is a faster way to receive your merchandise, it does not always mean that you will receive your shipment in that many days. Orders may take up to 72 hours to process and ship. Not Too Shabby will make every effort to ship your items as soon as possible but your ship time will be calculated from the day your order is shipped. Keep in mind that there is no weekend delivery. This means Next Day orders placed on Thursday or Friday may not be delivered until Monday or Tuesday.

All larger items including furniture will ship via freight carrier. Furniture deliveries and other merchandise that is shipped by way of freight usually arrive within 10 - 14 business days. We cannot be held responsible for common or freight carrier delays in delivery.

At Not Too Shabby we work to insure that you will receive the best shipping rate possible. Please call customer service for an estimated shipping quote. You are always welcome to make your own shipping arrangements.

Shipping Rate Chart (Applies to ground shipping only):

Surcharges:

Some of our items may require special packaging or handling due to their size, shape, weight, or fragility. The surcharge will be noted on the product page and added to the delivery fee at the time of shipping.

Damages:

If you have received damaged merchandise by either common carrier or USPS, please contact our toll free customer service line @ (866) 254-3919 and a replacement will be sent out as soon as possible.

When receiving merchandise by Freight Carrier, please inspect your items while the drivers are still present. You must note all damages on the bill of lading. DO NOT sign the bill of lading without noting damages. If you find that your merchandise is damaged, you may choose to refuse the delivery. We will send a replacement as soon as possible. Please call our toll free customer service line @ (866)254-3919 to report damages. Not Too Shabby can not be held responsible for un-noted damages once the Bill of Lading has been signed.